FAQ – MIH

📦 What are the delivery times?

Orders are processed within 24 to 48 hours (excluding weekends and public holidays).

• Delivery in France: 3 to 7 working days.
• Delivery in Europe: 5 to 10 working days.
• International delivery (USA, Middle East, etc.): 7 to 15 business days.

🔄 Can I return an item?

Yes, you have 14 days after receiving your order to make a return (excluding sale or personalized items).

The item must be in its original, unworn condition, with tags and packaging.

👉 Returns are free in France.

For international orders, return costs are the responsibility of the customer.

💳 What payment methods do you accept?

We accept:

• Bank card (Visa, Mastercard, American Express)
• PayPal
• Apple Pay & Google Pay

👜 How do I care for my bag?

• Keep your bag away from moisture and direct sunlight.
• Clean it gently with a soft, dry cloth.
• Avoid prolonged contact with water, perfumes or cosmetics.

📍 Where are your bags made?

Our creations are designed between France and Morocco, respecting artisanal know-how and modernity. Each piece is unique and carefully crafted.

👉 If you have any further questions, you can contact us directly via the [Contact Us] page.